Saturday, 7 March 2015

Ticketing Department - Derby vs Birmingham City

Soren working in the ticket office
Today I was given an opportunity to spend the day behind the scenes of operations in the ticketing department on match day. Customer service and good communication is vital within the department and it was good to see the likes of Soren, Daveids and Sam engage very well with the customers.

The actual game was only about 500 short of a sell-out but the majority of sales were season ticket renewals. I managed to get a good insight on how the system works as well as the communication needed between various departments and other staff within the department as well as customers.

Unfortunately Derby conceded two goals in stoppage time, finishing 2-2 which has left 4 teams tied at the top of the league, Derby 2nd on goal difference.

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